Support & reporting
Learner support
Include the affected page, course or activity and your attempt reference where available. A concise description and redacted screenshot are more useful than a large attachment.
Privacy requests
State whether you want access, correction, a change to optional sharing, account closure or deletion. Use the account email or a reference that helps identify the record; do not send authentication secrets.
Security reporting
Describe the suspected exposure or vulnerability and its URL with minimal evidence. Stop testing and do not access, download or publish other users’ records. Active security testing requires written authorisation.
Grievances and appeals
Explain what happened, why you are dissatisfied and the resolution you seek. Keep replies in the same correspondence for continuity. Statutory routes and mandatory rights remain available.