Platform help
Sign-in or access
Use the sign-in route displayed on Vexido and check that you are using the intended account. Administrator access is separate from learner registration. Do not share passwords, OTPs or recovery codes with anyone claiming to provide support.
Saving, submitting or opening a report
Note the activity and attempt reference, any visible error, the time and your browser/device. Retry only when the screen permits it; do not assume a failed connection pauses a contest timer. Keep a redacted screenshot if it helps explain the issue.
Learning and display issues
For unreadable content, a broken diagram, a quiz problem or a mobile layout issue, identify the course/lesson or page URL and the part that is affected. Report accessibility needs without providing unnecessary medical information.
Private support
Use the contact topic that fits the issue. An enquiry opens your email application; the page does not claim a support ticket has been created until a real acknowledgement is received.