Payments, cancellations & refunds
Version 1.0 · Effective 6 November 2026
Current scope
An enquiry link on Vexido does not take payment or create a paid booking. If a paid service is offered, the applicable provider, payment method and written cancellation/refund conditions must be shown before you commit.
What an offer must explain
- The full payable amount, taxes and any optional charges.
- The cancellation and rescheduling window and how to make a request.
- No-show, partial-delivery and provider-cancellation arrangements.
- How an accepted refund is processed and the expected settlement time.
Fair treatment
A cancellation policy must not override mandatory rights relating to a deficient, misdescribed or undelivered service. Where applicable Indian e-commerce rules govern a transaction, cancellation charges must respect the reciprocity requirements in those rules.
No fixed refund period or processor settlement speed is promised by this general page. Accepted refunds should be processed within the applicable legal and provider/payment timelines, with clear status information. Do not pay an individual claiming to represent Vexido without a confirmed offer and payment instructions.
Raise a payment concern
Include the order or booking reference, service date, amount, payment status and requested resolution. Redact account numbers and card details. Do not send a PIN, CVV, password or OTP. If the provider does not resolve the issue, escalate through Grievance & appeals.