Grievance & appeals

Assessment and contest concerns should include the activity and attempt reference. Service complaints should identify the offer, supplier and transaction, where any. Privacy and security concerns have dedicated reporting topics on Support & reporting.

Use the currently published contact route. Do not post confidential complaints, personal information, unreleased questions or another person’s results on a public forum.

• Your name and a safe reply address.
• The relevant page, activity, service or attempt reference.
• What happened, when it happened and the outcome you are seeking.
• Minimal, redacted evidence; never passwords, OTPs or confidential client files.

Vexido should acknowledge a complaint, record the issue, assess the evidence and explain the response or next step. If the issue is unresolved, reply to the same correspondence requesting escalation so the history remains connected.

Where the Indian e-commerce rules apply, the relevant consumer grievance officer must acknowledge complaints within 48 hours and redress them within one month. Other applicable legal time limits take precedence for their respective requests. These requirements are not a claim that a paid marketplace transaction has occurred.

An appeal can concern incorrect scoring, ambiguous wording, a technical failure, accessibility or an integrity decision. State the specific issue. Review may involve the saved attempt, applicable rules, rubric and source version. A request does not guarantee a higher score or a restart.

Using this route does not waive access to an appropriate regulator, consumer redress mechanism or court. An internal response is not a judicial determination. Contact details and the responsible grievance officer’s designation must be kept current for the services to which those requirements apply.